When you discuss your circumstances with us and make application for a loan, we obtain information about your personal, financial and private affairs.  First Australian Financial Services & First Australian Home Loans recognise the importance of protecting your privacy. We are committed to ensuring the security and the continued integrity of the personal information you have entrusted to us.  Our Privacy Policy summarised in this statement is part of our commitment to ensuring the protection of your personal information and our integrity in managing and dealing with that information.  

Our business has been built on and is dependant on our relationships with our Clients and this is a relationship of trust and commitment which we have established and seek to maintain with all our Clients.  We are therefore meticulous in our collection and maintenance your personal information and manage this process with integrity, diligence and care. 

We are obliged to comply at all times with Privacy Laws and the Anti-Money Laundering and Anti-Terrorism Laws of Australia [incorporating the National Privacy Principles] that apply to us.  We usually collect personal information directly from you, or from an Agent you have appointed, such as a Broker, or other financial consultant.   Sometimes we collect or confirm this information from a third party such as a credit reporting agency.  We will have always used reasonable efforts to obtain your consent to do this.  

We collect personal information that includes details such as your: 

• Name
• Address
• Date of Birth
• Contact details [including telephone, mobile, email addresses]
• Financial information relevant to your use of financial products and services which you acquire from or through us

We may need to collect sensitive information from you [such as financial or family or marital or health related information].  We also collect personal information from other organisations to verify your credit worthiness.  For the purposes of complying with our obligations under Anti-Money Laundering Laws, we are required to collect your personal information to confirm your identity and we may also collect personal information about you from commercially available third party databases.

We use your personal information in order to 

• provide you with financial products and services;
• assist you with your queries or concerns; and
• comply with any legal or regulatory obligations imposed on us.

We may also disclose your personal information to credit reporting agencies, the trustee or program manager of a lending fund and/or mortgage insurance companies. 

First Australian Financial Services & First Australian Home Loans affirms that all the information submitted through our home loan enquiry processes such as name, address, telephone number, personal information, financial information, email addresses and other details are held in a secure computer system and are only shared with registered, accredited and authorised parties for the purposes of assisting you to obtain credit which suits your requirements and manage your loan files.  Your information is always kept strictly confidential. 

First Australian Financial Services and First Australian Home Loans affirms that any information sent to us, or provided through a telephone conversation, or email, or application is held in the strictest confidence and shall not ever be disclosed, shared or sold to any unauthorised person, or organisation, or any mailing lists, and we shall not sell or share your information to any marketing organisations, or as part of any marketable list, or unauthorised usage by third parties or organisations. 

If at any time you have a comment, query or complaint regarding a privacy matter relating to us, we encourage you to discuss it with us.